Customer Help
Our team is always here to assist.
Frequently Asked Questions
Orders are typically processed within 1-2 business days. Shipping times vary based on the destination but generally range from 3-5 business days for domestic orders and 7-14 business days for international orders. Expedited shipping options are available at checkout.
We accept returns and exchanges within 30 days of delivery for non-custom items. Items must be in original condition with tags attached. To initiate a return or exchange, please contact our customer service for a return authorization and instructions.
Custom printed items are non-returnable except in the case of printing errors.
You can change your shipping address before your order is shipped by contacting our customer support team. Please provide your order number and the new address. Once an order is shipped, we cannot change the address.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website or directly from your account on our site.
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Yes, however, businesses can submit a tax exempt form.
We ship internationally to most countries. You can view the full list of countries during the checkout process under the shipping address section. If your country is not listed, please contact us for assistance.
Generally yes, however in some cases to ensure faster delivery, items from the same order may be shipped separately. This means you may receive multiple packages. Each shipment will have its own tracking information.
Customer support is available via email, phone, and live chat. You can reach us at support@softee.com, call us at [phone number], or use the live chat feature on our website during business hours.
